Tag Archives: Early Action

Looking to the future of public services

After the drama of the Labour leadership contest, Early Action advocate David Robinson asks: is the choice between ‘big vision’ and ‘broad appeal’ a false dilemma? Here are four principles for a strong, relational welfare state that might achieve both… Continue reading Looking to the future of public services

Designing trust and kindness into the public realm

Reflecting on their thirty years of supporting children and families, charity 4Children has published a fantastic series of essays, “Families @30” with contributions from Richard Reeves, David Lammy MP, and Cherie Blair. This is an excerpt from David Robinson’s contribution, in which he explores how we could better design children’s services to be more relational and less fractured. What he has to say applies much more widely to our public services as a whole. 

Personalisation has been a policy objective for several years, but governments have confused ‘customising’ services with ‘humanising’ them – both are worthwhile goals, but they are quite different. Continue reading Designing trust and kindness into the public realm